Returns and Refund Policy

We aim to provide quality products, but if something goes wrong, here’s how we handle it:

Eligible Returns:

Only defective, damaged, or wrong products are eligible for return/replacement.

Non-Returnable:

Customized or print-on-demand items cannot be returned unless defective.

Reporting Issue:

Customers must raise a return/refund request within 7 days of delivery with order details and photos of the product.

Refunds:

Once approved, refunds will be processed to your original payment method within 7–10 business days.

Exchanges:

Replacement of the same item is possible if available in stock.

Shipping Costs:

Return shipping charges are covered by us only if the error is on our side.

Need help?

Contact us at support@a2urbanelegance.com for questions related to refunds and returns.